At Animatees.in, we want you to be completely satisfied with your purchase. If you are not happy with your T-shirt or product, please read our refund and return policy below.
1. Return Eligibility
- You may request a return or exchange within 7 days of receiving your order.
- Returns are accepted only for items that are defective, damaged, or incorrect.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Customized or personalized products cannot be returned or exchanged unless they are faulty.
2. How to Request a Return
- Contact our customer support team at support@animatees.in within 7 days of delivery.
- Provide your order number, details of the item(s) you want to return, and reason for return.
- Our team will guide you through the return process and provide the return address.
3. Return Shipping
- You are responsible for the cost of returning the product unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be credited within 7-10 business days using the original payment method.
- Shipping charges are non-refundable except when the return is due to our error.
5. Exchanges
- If you want to exchange an item for a different size or design, please follow the return process and place a new order for the desired product.
- Exchange delivery timeframe will be 7 days
6. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at support@animatees.in with photos and details.
- We will arrange a replacement or refund at no additional cost to you.
- Replacement delivery time frame will be 5 days